Privacy Policy

What ONE Client is

ONE Client is a private home-search app from One Luxury International, a real estate brokerage in Orlando, Florida. It is available only to people a One Luxury International agent has invited. It lets you search homes, save favorites with the people in your household, message your agent and request tours.

Information we collect

• Your account: your email address and the name your agent or you give your household profile. You sign in with a one-time code sent to your email; client accounts have no password. (The only accounts with a password are the ones we create for Apple's app review, which contain no real client information.)
• Your home search: homes you favorite or hide, searches you save and how often you want alerts for them, and the homes your agent recommends to you.
• Messages and tour requests: what you write to your agent and household, the homes you ask to tour, the times you suggest and any notes you add.
• Notifications: your notification choices, the notifications we show you in the app, and, if you turn push notifications on, a push address for your device (an Apple push token in the iPhone app, or a browser push subscription).
• Location, only when you ask: if you tap the option to search near you, your device shares its location once. We round it to about a kilometre before using it for that search. It is stored only if you save that search.
• Usage information: anonymous page-view and performance measurements (which screens are opened, device type, approximate region). These are not linked to your account and contain no invitation or sharing links.

Who can see it

• Your household: the people your agent invited to the same household see the shared shortlist, the household conversation, tour requests and saved searches. Hiding a home removes it only from your own lists; your household and agent can still see that you passed on it.
• Your agents: your household's One Luxury International agent and any agent assigned to work with them see your household's activity so they can help you.
• Nobody else at random: other clients, other households and agents who are not assigned to you cannot see your information.
• A shared listing link shows public facts about one home and your agent's contact card. It never shows anything about you or your household.

How we use it

Only to run ONE Client: to show you homes, keep your household's shortlist in sync, deliver messages and tour requests to your agent, send the sign-in codes, alerts and notifications you asked for, and keep the service secure. We do not sell personal information, we do not use it for advertising, and we do not track you across other companies' apps or websites.

Service providers

ONE Client runs on providers that process information only to operate the service:

• Supabase: database and sign-in
• Vercel: hosting and anonymous usage and performance measurements
• Resend: sending sign-in codes and invitations by email
• Apple: delivering push notifications to the iPhone app
• Google Maps: the map in search and on each home. Google receives the map area you are viewing and your device's network address when the map loads, under Google's own privacy policy.
• Stellar MLS, through Bridge Interactive: the listing data you see. This flows into ONE Client; we send the MLS nothing about you.

Deleting your account

You can delete your account at any time in the app, under Account, without contacting anyone. Deleting it permanently removes your sign-in, your favorites and hidden homes, your notification choices, your in-app notifications, your device push registrations and any sharing links you created.

Some things belong to your whole household or to your agent's records and stay after you leave: messages you sent remain in the household conversation shown as written by a “Former member”, tour requests remain without your name, and saved searches remain for the rest of the household. The household and its other members are not affected.

If you leave a household instead, your account stays open; you can delete it separately.

How long we keep it

We keep your account information while your account is open. Records of working with an agent, such as tour requests, are kept as brokerage business records as Florida law requires. Security logs record account identifiers and actions, never message text.

Your choices

• Turn notifications and alerts on or off for each kind of update under Account.
• Push notifications on iPhone also follow your iPhone's notification settings; location sharing follows its Location Services settings.
• Ask for a copy or correction of your information, or ask us to delete it, using the contact details below.

Children

ONE Client is for adults working with a real estate agent. It is not directed at children, and we do not knowingly collect information from anyone under 18.

Contact

One Luxury International, Orlando, Florida
nick@oneluxuryint.com

If this policy changes materially, we will update the date at the top of this page and tell you in the app.