Support

Getting in

ONE Client is invitation-only. Your One Luxury International agent sends the invitation to your email. Open it, accept, and enter the sign-in code we email you. You can type the code in the iPhone app even if you opened the email somewhere else.

No code arriving? Check your spam or promotions folder, make sure you used the email address your agent invited, and wait a minute before asking for a new one. Each code works once and expires.

Using ONE Client

• Search: filter by area, price, beds and baths, or draw an area on the map.
• Saved: favorite a home to add it to your household's shortlist. Hide a home to remove it from your own lists.
• Messages: talk with your agent and the people in your household.
• Tours: ask to see one or more homes and suggest times. Your agent confirms.
• Account: notification choices, leaving a household, signing out and deleting your account.

Notifications

Turn each kind of notification on or off under Account. On iPhone, ONE Client asks permission the first time you turn push notifications on; you can change it later in the iPhone Settings app under Notifications.

Deleting your account

Go to Account, then Delete my ONE Client account, and confirm with your email address. The Privacy Policy explains exactly what is removed.

Contact us

For anything about a home, a tour or your search, message your agent in the app. For help with the app itself, email nick@oneluxuryint.com.